FAQs

How do I purchase tickets?

You can purchase tickets for our tours 3 ways: online, over the telephone, or in person at our office at 14 Battery Park Avenue. Buying tickets in advance is the only way to guarantee seating. Reservations are strongly suggested, as most tours do sell out. Tickets can be purchased at the time of boarding if seating is available.

Where do we park?

Parking for the City Tour: There is a city-owned garage about a half-block away from the French Broad Food Co-Op on Biltmore Avenue, located in the bottom of the Aloft Hotel. Parking there is free for the first hour, and $1 per hour after that. Street metered parking is free after 6 p.m. in all of downtown.

Parking for the Haunted Tour: There is a parking lot directly behind the Thirsty Monk Pub where you can pay an attendant $5 to park. Rankin Avenue or Wall Street parking garages would be the closest to the Thirsty Monk (free the first hour, then $1/hour after that). Street metered parking is free after 6 p.m. in all of downtown.

We suggest arriving in the area 30 mins. prior to your tour time to find parking.

Where do the tours depart from?

The City Tour departs from the French Broad Food Co-Op, located at 90 Biltmore Avenue downtown.The Haunted Tour departs from BEHIND the Thirsty Monk Pub, located at 92 Patton Avenue downtown. Buses board 15 minutes before departure at either location, but please arrive 30 mins. early to find parking.

Is the tour appropriate for all ages?

Our City Tour has a bit of PG-13 humor, so we have limited it to ages 13 and up. Our Haunted Tour is appropriate for individuals 17 years and up.

What is the cancellation policy?

Cancellation policy: Parties of 4 and fewer must cancel more than 4 days prior to the scheduled bus tour to receive a full refund. Parties of 5 and above must cancel more than 2 weeks prior to scheduled tour to receive a full refund. If cancellation with less notice is necessary, a raincheck will be issued only if LaZoom is able to sell those seats to another party. No refunds on reservations canceled on the day of the show. Call (828) 225-6932.

Is the bus wheelchair accessible?

Unfortunately not. The doors are not wide enough on this bus to accommodate a wheelchair. However, we will do our best to accommodate disabled passengers and can store wheelchairs if necessary.

Can we bring alcoholic beverages on the bus?

Yes, but beer and wine only! Passengers will be asked to provide ID proving that they are 21 years of age. Alcoholic beverages other than beer and wine are not permitted. You can purchase these items at our departing locations, the French Broad Food Coop and Thirsty Monk Pub. Large coolers are not permitted on board; any coolers must be able to fit in your seat with you.

Is it appropriate to give a gratuity?

Yes, gratuities are greatly appreciated by our bus drivers and performers. Believe us, you’ll want to after you see their show!

Do you offer group discounts for large parties?

Yes, we do offer discounts for groups of 10 or more individuals. It brings the rate from $24 to $22 per person for the City Tour and $21 to $20 per person for the Haunted Tour. These discounts cannot be applied online. Please call the office at 828-225-6932 to make your reservation.

IMPORTANT NOTICE TO GROUPS: Please be aware there are other riders on the bus who want to enjoy the tour, for this reason we ask that groups inform all their members to respect our rules about talking during the tours. If you have a group of more than 20, we recommend speaking with us about one of our private tour options. Due to a number of incidents, we are sorry to report we no longer allow Bachelor and Bachelorette parties on the bus.

How should I dress?

Dress for success with the weather; LaZoom is an open-air tour bus when the weather is 60 degrees or above. Windows will be closed if it is cold or rainy. Dress in whatever manner you wish on the bus, and during your entire vacation in Asheville!

Is the bus air conditioned or heated?

The bus is typically open-air. That means no A/C in the summer, but there is a nice breeze once the tour starts moving. In inclement or cold weather, the bus does have windows we will close. The bus is heated during colder months, but we always recommend dressing for the weather.

Can I get on and off of the bus throughout the tour?

No. Our City Tour stops for a 10 minute break in the middle so passengers can use the restroom or grab a drink before hopping back on the bus. The Haunted Tour is an hour long tour without a stop. We highly recommend using the restroom before you leave!

How is seating arranged?

Our seating is on a first come, first serve basis. Never fear: every seat has a nice view!

What are some other things to do in Asheville or Asheville attractions?

Nothing could possibly be more fun than a LaZoom Tour, but if you have extra time, you may want to visit some of our local friends.

Can I bring my dog on the bus?

LaZoom can only accept service dogs as passengers. Tours are loud, spontaneous, at times unscripted and in your face. Dog’s don’t tend to love it for all of those reasons. If you will be bringing your service dog, please call the office to make your reservation so we can make a note about your helpful pooch coming aboard!

Do I have to print out or pick up my tickets?

You do not! We always recommend reading over your email confirmation so you know where and when your tour departs, as well all the other important can and cannot’s of the LaZoom bus, however we use a roster at the bus so all we need is your name and you can jump right on!

LAZOOM TOUR IS A PERFECT GIFT!