Frequently Asked Questions
How do I purchase tickets?
You can purchase tickets for our sightseeing tours 3 ways. Online, over the telephone, or in person at our office at 14 Battery Park Avenue. Buying tickets in advance is the only way to guarantee seating. Reservations are strongly suggested, as most tours do sell out. Tickets can be purchased at the time of boarding if seating is available.
What is the cancellation policy?
Cancellation policy: Parties of 4 and fewer must cancel more than 4 days prior to the scheduled bus tour to receive a full refund. Parties of 5 and above must cancel more than 2 weeks prior to scheduled group tour to receive a full refund. If cancellation with less notice is necessary, a refund will be issued if LaZOOM is able to sell those seats to another party. Call (828) 225-6932.
What if I book my ticket as a local and cannot furnish proof of residency at boarding?
Pay full price and know that you have just subjected yourself to ridicule through out the duration of your sightseeing tour.
Is the bus wheel chair accessible?
Unfortunately not. The doors are not wide enough on this bus to accommodate a wheelchair. However we will do our best to accommodate disabled passengers and can store wheelchairs if necessary.
Is the bus air conditioned or heated?
The bus is typically open-air. That means no A/C in the summer, but there is a nice breeze once the tour starts moving! In inclement or cold weather, the bus does have windows we will close. The bus is heated during colder months, but we always recommend dressing for the weather!
Can I get on and off of the bus throughout the tour?
Our City Comedy tours stop for a 10 minute break in the middle so passengers can use the restroom or grab a drink before hopping back on the bus. The Haunted Comedy tour is an hour long tour without a stop. We highly recommend using the restroom before you leave!!
Can we bring alcoholic beverages on the bus?
Yes! Passengers are allowed to bring beer and wine on the bus. Passengers will be asked to provide ID proving that they are 21 years of age. Alcoholic beverages other than beer and wine are not permitted. You can purchase these items at our departing locations, the French Broad Food Coop and Thirsty Monk Pub. Large coolers are not permitted on board, any coolers must be able to fit in your seat with you.
Is it appropriate to give a gratuity?
Yes, gratuities are greatly appreciated by our tour bus operators and performers.
How is seating arranged?
Our seating is on a first come, first serve basis. Never fear, every seat has a nice view for a guided bus tour.
Where do we park?
Parking for the City Tour:There is a City-owned garage about a half-block away from the French Broad Food Co-Op on Biltmore Avenue, located in the bottom of the Aloft Hotel. Parking there is free for the first hour, and $1 per hour after that. Street metered parking is free after 6p.m. in all of downtown.Parking for the Haunted Comedy Tour:There is a parking lot directly behind the Thirsty Monk Pub where you can pay an attendant $5 to park. Rankin Avenue or Wall Street parking garages would be the closest to the Thirsty Monk (free the first hour, then 75 cents/hour after that). Street metered parking is free after 6p.m. in all of downtown.
How should I dress?
Dress for success with the weather, LaZOOM is an open-air tour bus. Some have enjoyed dressing in their funniest frocks and feathers to be seen parading through Asheville on the lovely purple bus! Dress in whatever manner you wish on the LaZOOM bus tour and during your entire vacation in Asheville NC! If you are inspired by this invitation, The Costume Shoppe is located at 243 Haywood Street just outside of downtown. Their telephone number is: (828) 252-8404
Is the tour appropriate for all ages?
Our City Comedy Tour has a bit of PG-13 humor, so we have limited the the City Tour to young people ages 13 and up. Our Haunted Comedy Tour is appropriate for individuals 17 years and up.
- What are some other things to do in Asheville or Asheville attractions?
Where do the tours depart from?
The City Comedy Tours depart from the French Broad Food Co-Op, located at 90 Biltmore Avenue downtown.The Haunted Comedy Tours depart from BEHIND the Thirsty Monk Pub, located at 92 Patton Avenue downtown.Buses board 15 minutes before departure at either location.
Can I bring my dog on the bus?
LaZoom can only accept service dogs as passengers. Tours are loud, spontaneous, at times unscripted and in your face. Dog's don't tend to love it for all of those reasons. If you will be bringing your service dog, please call the office to make your reservation so we can make a note about your helpful pooch coming aboard!
Do you offer group discounts for large parties?
Yes, we do offer discounts for groups of 10 or more individuals. It brings the rate from $24 to $22 per person for the City Comedy Tour and $21 to $20 per person for the Haunted Comedy Tour. These discounts cannot be applied online, please call the office at 828-225-6932 to make your reservation.IMPORTANT NOTICE TO GROUPS: Please be aware there are other riders on the bus who want to enjoy the tour, for this reason we ask that groups inform all their members to respect our rules about talking during the tours. If you have a group of more than 20 we recommend speaking with us about one of our private tour options. Due to a number of incidents we are sorry to report we no longer allow Bachelor and Bachelorette parties on the bus.
Do I have to print out or pick up my tickets?
You do not! We always recommend reading over your email confirmation so you know where and when your tour departs, as well all the other important can and cannot's of the LaZoom bus, however we use a roster at the bus so all we need is your name and you can jump right on!